Huzhou Lurup Biotechnology Co., Ltd.

Refund and Return Policy

Our refund and return policy is valid for 7 days after the goods are signed. If 7 days have passed since you signed for the delivery, we are unable to provide you with a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Items that cannot be returned after opening:

       • Implanter pens
       • Injection needles
       • Punches

In order to complete your return, we will need to provide proof of purchase.
In some cases, only partial refunds are granted:

• Any item that is not in its original condition, damaged or missing parts due to an error not on our part.
• Any item returned more than 7 days after the courier arrives and signs for delivery


Once your return has been received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be refunded to the original payment method.
If you’re having trouble with your refund, please contact us at {WhatsApp:+4917661781324 }



We only replace defective or damaged items. If you need to exchange the same item, please contact us at { WhatsApp:+4917661781324 }. And send your goods to the place designated by customer service.


Shipping returns

To return a product, please contact us via { WhatsApp:+4917661781324 }. And send your goods to the place designated by customer service.
You will be responsible for paying the shipping costs of returning the item yourself. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for a replacement product to reach you may vary.
It is recommended that you add shipping insurance when you return the goods to ensure that the goods are returned to us safely.


Need help?

For questions about refunds and returns, please contact us at {, WhatsApp: +4917661781324}.

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